Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier and designated by you took or has taken possession of the last partial consignment or the last item.

By means of a clear statement (e.g. a letter or e-mail sent by post) you will inform us of your decision to withdraw from this contract.

In case of revocation by mail:

Vienna Porcelain Manufactory Augarten GmbH

Customer service

Obere Augartenstraße 1

1020 Vienna

In case of revocation by e-mail:

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.  

Consequences of revocation

Consequences if you cancel your contract

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than 14 days from the date on which you notify us of the cancellation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the 14-day period. We shall bear the costs of returning the goods, unless the goods cannot be returned by post due to their nature. In this case you will bear the direct costs of the return shipment.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion of the right of revocation

The right of revocation does not exist:

If the goods have been manufactured according to an individual selection or customer wishes, or

If the goods have been inseparably mixed with other goods due to their nature or are not suitable for return for other reasons.

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